We are Parami follow the highest Quality control standard to ensure that each product is made with the care and workmanship that our customers expect.
As per our policy, Your purchase is eligible for return or replacement only if it meets the following conditions:
In case you have received an incorrect Product i.e it is a different product from what you ordered from our website or if there is an issue with the product being damaged/defective. However please note most of our Products are Handcrafted & each piece is unique. Due to the very nature of our products, slight variation in colour tone, shape or size can occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us details and images (if applicable) within 48 hours of order receipt at contact@parami.in or contact us at +91 96500 02982
Return Process: How do I return an item?
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STEP 1 - To return your shipment please go to My Orders" select "Return Requested" by selecting the order/product you want to return and state the reason for the return.
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STEP 2 - We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it acro
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STEP 3 - Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.
Reverse pickup & exchange timeline
We will arrange a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.
Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days.
